Commercial fairness

Refund Policy

Clearvital sets out how refunds, withdrawals, and billing adjustments work for distance purchases of coaching-related services and digital goods. Consumer statutory rights under the laws of your country prevail when they grant stronger protection than this summary.

Reference edition current for . Individual order confirmations may attach addenda for bespoke bundles.

Part 1

Who this Policy addresses

We sell coaching guidance, educational materials, and structured programmes that remain non-medical in scope. The Policy applies whether you purchase directly through our checkout, via emailed invoices, or through limited partners authorised in writing. Enterprise clients with master agreements should follow exhibit schedules where they explicitly replace these defaults.

Operator: Clearvital, Rosenthaler Str. 46/47, 10178 Berlin, Germany. Support email: service@clearvital.world. Telephone: +49 30 2827876.

Part 2

Statutory withdrawal for distance contracts

Consumers within the European Union generally enjoy a fourteen-calendar-day right to withdraw from distance contracts without giving reasons. The period begins after contract conclusion when you receive adequate pre-contractual information. Model instructions appear in your order materials where required.

Early commencement of digital services or instant downloads can end withdrawal rights when you expressly consent and acknowledge loss of the right once delivery starts. We surface that language in checkboxes separate from general terms so it is not buried.

Part 3

Coaching sessions delivered over time

Multi-session bundles treat each completed encounter as performed value. Upon withdrawal within the statutory window before full performance, you owe a proportionate amount for sessions already supplied, calculated from the total contract price unless the law prescribes a different formula. Unused prepaid sessions may convert to refunds or credits per the written bundle terms.

If we terminate for your material breach—such as abusive conduct toward staff—unused balances may be forfeited subject to fairness review and mandatory caps.

Part 4

Digital goods and downloads

When you purchase static PDFs, session templates, or video libraries, access links typically unlock immediately. If you agreed that withdrawal ends upon first stream or download, refunds focus on technical failure—corrupt files, missing chapters—or misdescription materially diverging from the product sheet.

Where access has never been activated during the withdrawal window, statutory reimbursement paths remain available absent conflicting personalised production that already began at your request.

Part 5

Refund timing after approval

Approved refunds are executed without undue delay and within fourteen days from notification unless payment processors require additional fraud checks. We use the same payment instrument when technically possible; if reversal fails, we coordinate an alternate route without imposing needless fees.

Bank posting delays outside our stack may add business days; those intervals do not constitute interest-bearing debt unless applicable law mandates compensation.

Part 6

How to request assistance

Email a concise bundle: order or invoice reference, purchaser name, payment date, channel used, and whether you seek withdrawal, technical remedy, or duplicate-charge correction. Attach PDFs rather than pasting card numbers in plain text. We respond within two business days with next actions or clarifying questions.

German-language correspondence is welcome; English remains available for international clients.

Part 7

Goodwill adjustments

Beyond strict legal minima, we may issue partial credits when delivery narrowly missed announced timelines through our operational fault, when staff availability collapsed despite good-faith planning, or when educational assets contained non-trivial editorial errors. Goodwill is discretionary and documented to avoid unequal treatment.

Part 8

Chargebacks and payment disputes

Card networks offer dispute mechanisms after good-faith contact attempts. Premature chargebacks without merchant notice may incur administrative recovery fees where contracts and network rules allow. Fraudulent charge abuse may lead to account closure and cooperation with issuers.

Part 9

Statutory exceptions and custom work

Certain bespoke programmes crafted to your measurements or schedule may qualify as customised goods under withdrawal carve-outs. Contracts flag that status explicitly. Events already consumed, webinars attended live, or community challenges whose window passed may be non-refundable except for technical non-delivery.

Taxes collected and remitted to authorities are handled per invoice law; adjustments follow regulator guidance if rates change retroactively.

Part 10

Cross-links

Privacy practices affecting payment metadata: Privacy Policy. Browse rules: Terms of Use. Company disclosures: Impressum.